Shopping information
Shopping from us is easy!
Select the product you’d like to buy. Create a login or proceed with guest login:
• Add products to your cart or just hit Buy Now.
• Choose or Add delivery address.
• Add a working phone number and email address.
• Use a preferred payment mode and confirm the order.
Thanks for choosing us! Happy shopping.
Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability on www.ceylonsilks.com
On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you.
You can also track its status by visiting My Orders.
We’ll send you an e-mail & SMS once you’ve successfully placed your order! We’ll also let you know as soon as the seller ships the item(s) to you/warehouse along with the tracking number(s) for your shipment(s).
Yes! Our all showrooms open on all Sundays.
Kindly check the Contact Us page to know contact details of our all showrooms.
Payment information
We deliver your products free of charge across UK. And chargeable overseas.
Yes, we accept all international Credit/debit cards. We also process payments through Paypal.
We accept all major Credit cards.
We accept all major Debit cards.
Please try again in case of payment failure. This can happen for several reasons. You can also contact your bank and inquire regarding the same because sometimes bank might stop transactions for security reasons.
Please write an email to us at ceylonsilks@gmail.com with details regarding the transaction and snapshot of the reference number. We will check the issue and will update you on the order status.
Yes, everything aside from pre-orders and customised items can be returned.
For Sold-Out items, if you're registered with us, add them to your Wishlist. Do submit your email address, so we can notify you once these styles are back in stock.
If you face any issues with the payment, you can inform us within 48 hours of the payment via call at : + 11111111111 24/7 or email us at : ceylonsilks@gmail.com
Yes, we’ll make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.
A hard copy of the invoice is sent along with your order. If you have not received a hard copy you can request for a soft copy by Contacting Us.
Orders and returns
Yes! You can call us or email us the delivery date for “Ready to ship” Items along with your order number immediately after placing the order.
What can I do to change the shipping address after placing the order?
If you want to change the shipping address, you can intimate the new address via email to ceylonsilks@gmail.com if the particular order was already shipped before receiving your email, it is not possible to change the delivery address.
You can read all about our return policy here.
You can find the status of your order by using order tracking option on our website Track Order . Or, you can also check your email for tracking the status of your order.
We will send the delivery status of your order to your e-mail id.
If you need to cancel your order, you should send an email to ceylonsilks@gmail.com before order dispatch.