Help and support
May 1, 2018
HOW CAN WE HELP YOU GET SUPPORT
You can either write to us at ceylonsilks@gmail.com or you can text us in Whatsapp at 111111111111. You can also reach us by calling at 11111111111 anyday between 11:00 am to 6:00 pm BST. We will try to assist you in every way possible.
You can text us in Whatsapp at 11111111111 or you can also reach to us by calling at 11111111111 anyday between 11:00 am to 6:00 pm BST. We will try to assist you in every way possible to help you choosing your products.
The Ceylon Silks Customer Support
The support executive will ensure speedy assistance so that your shopping experience is positive and enjoyable. You can even inform your loved ones of the support page so that they can properly get their grievances addressed as well.
FREE STANDARD SHIPPING
Fees and Billing / Help and Get Support
We deliver orders placed with Standard Delivery in two or more days after they ship. Shipping is free if your order costs £49 or more.
24 HOUR EXPERT SUPPORT
Powerful Options / User Experience
The Ceylon Silks Faq page lists out various types of issues that you may have encountered so that there can be quick resolution and you can go back to shopping.
- How do I know my order has been confirmed?
We’ll send you an e-mail & SMS once you’ve successfully placed your order! We’ll also let you know as soon as the seller ships the item(s) to you/warehouse along with the tracking number(s) for your shipment(s).
- Can you accept International Payments?
Yes, we accept all international Credit/debit cards. We also process payments through Paypal.
- What should I do when I have made order and amount also got deducted but order got cancelled?
Please write an email to us at ceylonsilks@gmail.com with details regarding the transaction and snapshot of the reference number.
- What should I do if my payment fails?
Please try again in case of payment failure. This can happen for several reasons. You can also contact your bank and inquire regarding the same because sometimes bank might stop transactions for security reasons.
Online expert support
We have online customer support assistance they can answer your queries.
Gifts for members
Members can get discount and exclusive offers from ceylon silks.
Free deliver all time
Shipping is avaliable free if your order costs £49 or more with Standard Delivery
Money back policy
Please note that non-defective returns must be returned in new and unused condition.