Shipping and delivery
May 1, 2018
The shipping method we used was low cost and also our product arrived safely and on time so we were happy
- A Convenience Fee of £. 99/- will be applicable to orders under £. 799/-, and £.49/- will be applicable for the orders with only items under £.499/-.
- If the order is cancelled, lost or un - delivered to your preferred location, we will refund the complete order amount including the convenience fee, if paid online.
- If you return an order delivered to you, order Convenience Fee will not be refunded. However, if you self - ship your returns, we will reimburse self - shipment charges based on Ceylon Silk's Returns Policy.
- For accounts whose return behavior violates our fair usage policy, Convenience fee will be non - refundable irrespective of order value.
Free deliver all time
For all orders within UK, we offer free shipping above 199 GBP. Below 199 GBP we charge a flat fee of 29 GBP.
Online expert support
The support executive will ensure speedy assistance so that your shopping experience is positive and enjoyable.
Money back policy
Please note that non-defective returns must be returned in new and unused condition.
Shipped order
Ready to ship orders take up to 24-hours to process. Once shipped, you will receive a confirmation email with a tracking number.
Order confirmation
Once you placed an order you will receive a order details that will be sent to the email provided with us.
Order delivered
Standard Shipping usually takes 3-5 business days to deliver. If you have questions about our shipping policies,visit our Faq section.